Frequently asked questions

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Get guidance, answers, and resources for your pet's care — anytime.

General

What should I do in a pet emergency before I get to the vet?

What's the difference between emergency and urgent vet care?

Can I search for vets open right now?

How do I find a vet near me?

Do I need an appointment before visiting?

What if I'm not sure what kind of vet I need?

Will all these vet hospitals have access to my pet's records?

Is this service free to use?

Hospital & Wellness Plan FAQs

Can I use my Wellness Plan benefits at any vet belonging to the Mars Veterinary Health family of brands?

Can I use my Optimum Wellness Plan benefits at any Banfield? Or my Care Club benefits at any VCA?

Do I have to be a current client of Banfield, VCA, or BluePearl to make an appointment at one of these hospitals?

Are the Banfield hospitals within PetSmart stores full service preventive care veterinary offices?

I'm moving or traveling— can I find a convenient vet near me?

Still need help?

If you can't find the answer you're looking for, your local veterinary team is the best resource for your pet's specific needs. Contact a nearby hospital for advice, availability, or to book care.

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